Effective Date: October 1, 2023
At Nayee Umang Charitable Trust (“Nayee Umang”), we are committed to ensuring transparency and fairness in our financial dealings with donors. This refunds policy outlines our procedures and guidelines regarding donations made to our organization. Please read this policy carefully to understand our approach to handling donations and refunds.
Donations
Nayee Umang accepts donations from individuals, organizations, and entities who wish to support our charitable activities. Donations can be made through various means, including our website or other methods provided by Nayee Umang.
Refund Policy
Refunds for Unauthorised Transactions
If a donation has been made to Nayee Umang without the donor’s consent or due to an error, please contact us immediately at [email protected]. We will work with you to investigate the issue and, if necessary, provide a refund in accordance with our policies and applicable laws.
Refunds for Duplicate Donations
If you have made a duplicate donation in error, please notify us as soon as possible by contacting us at [email protected]. We will review the duplicate donation and process a refund for the excess amount.
Refunds for Canceled Projects or Programs
In the rare event that Nayee Umang cancels a specific project or program for which you have made a donation, we will provide you with the option to redirect your donation to another project or program or to receive a full refund. We will notify you of the cancellation and the available options.
Refunds for Other Circumstances
Nayee Umang generally does not provide refunds for donations made under other circumstances. However, we may consider exceptions on a case-by-case basis in accordance with applicable laws and regulations.
Contact Us
If you believe that a refund is applicable to your donation or have any questions or concerns related to our refunds policy, please contact us at:
Nayee Umang Charitable Trust
Address: Blossom CHS, Military Road., Marol, Andheri East, Mumbai – 400059
Email: [email protected]
Phone Number: 84338 11886 / 98202 01871
Please note that email communication may not always be secure, so please do not include sensitive information in your emails.
By using our website or providing us with your personal information, you consent to the collection and use of your information as described in our Privacy Policy.
Changes to the Refunds Policy
Nayee Umang reserves the right to modify this Refunds Policy at any time without notice. Any updates to this policy will be posted on our website, and the date of the latest revision will be indicated at the beginning of the policy.
This Refunds Policy was last updated on October 20, 2023.